I recently stayed at the Sheraton Centre Toronto. I got a room for a low price on Priceline to stay over for a one night break mid-week. To help you avoid the same mistake, I’ve prepared a brief set of criticisms. Last year I did a review of the Marriott Bloor Yorkville; I’d recommend the Marriott over the Sheraton. Heck, I’d recommend the Delta Chelsea over the Sheraton. Here’s why:
- The man at check-in noted out loud that my reservation was “pre-paid” (a.k.a. a cheap room bought on a discount travel site). He asked me where I’d like a room — higher or lower — and I said “Give me the quietest possible room and I’m fine with either.” Naturally, he gave me a room that opened into the floor’s elevator lobby. Luckily I had a personal white noise generator (I should discuss this critical travel item sometime) but without it I wouldn’t have gotten the few hours of sleep that I did.
- The decor and amenities in my Sheraton room were not what I’d expect at a four star hotel. The tub clearly didn’t drain properly when I took my shower. The counter-tops were grossly yellowed marble. The curtain was torn. I don’t really care about decor, but the four star myth is obnoxious.
- Just like at the Marriott, wireless internet was free in the lobby and extremely expensive in the rooms. This is no longer a concern for me because I have a mobile hot spot from WIND Mobile. But, if I didn’t, it’d be a significant consideration when picking a hotel.
- The bed — the Sheraton Sweet Sleeper — is awful. The Marriott’s mattress, duvet, pillows — everything — is better. I’ve slept on a nicer bed at a Travelodge.
- When I went to check out, I didn’t use the drop box so I could explain my disappointment to the counter agent. He took my card and didn’t even ask, “How was your stay?” Presumably because he saw that I looked tired, swiped the card, and realized I was a prepaid customer who had just spent the night in an elevator lobby.
I could hardly believe that this was the same hotel my Dad raved about. The Sheraton Centre Toronto clearly offers a two-tier experience. It’s one of “those” hotels that look down on guests who paid a discounted rate. Do I owe somebody an apology for the fact that I was flexible enough to book the same day as my stay and submit a lowball bid on Priceline?
And here are pictures of the only thing I really enjoyed at the Sheraton Centre Toronto: the lobby.
In any case, I know why you’re really here on a Friday. I can’t blame you.