Parks Furniture has Sane Prices, Unlike Competitors

{8 Comments}

Finally: a furniture store where the prices are reasonable. Anybody who reads this blog regularly knows I wouldn’t make that statement lightly. The retailer in question is Parks Furniture (possessive apostrophe omitted for SEO purposes, sincerest apologies). They’ve got locations in Hamilton, St. Catherines, and now an American store in Niagara Falls, NY. Their supercentre headquarters is located is Downtown Hamilton in a big old warehouse. I went to the show room on the weekend and I’ve got to say I’m impressed. They’ve got three gigantic floors of furniture and I haven’t seen comparable deals anywhere else.

Parks Furniture in Hamilton - low prices, awesome deals

Since getting a house, I’ve turned into a 50-something who goes “antiquing” on the weekends. No, I actually found the Parks Furniture site while looking for my personal Holy Grail: an affordable, reclining leather couch. It turns out that I can get one, taxes in, for under a grand after all. I am really warming up to Hamilton. The bed in the picture above is less than $1,500 for the store’s “members” (more on the member / non-member distinction in a moment). And the mattresses — I was in awe. Seriously, there were extremely comfortable pocket coil mattresses at prices even cheaper than on their website (I’m talking sub-$300).

Speaking of mattresses, their website attracted the ire of Sleep Country by saying “LET’S SEE SLEEP COUNTRY BEAT THIS PRICE!!” Rather than acting like obsequious Canadians, Parks posted the letter they received from Sleep Country’s lawyers. Such antagonistic marketing seems pretty common in Hamilton, e.g. Hillbilly Heaven. I’m really warming up to this city. Is Parks Furniture franchising? If they’d drop the silly membership thing, I’d be all-in.

Here are the downsides according to the female shopper I was with:

  • It hard to find somebody when it’s busy. But it’s busy because people love good deals and — instead of talking about good deals but delivering horrible prices like competitors — Parks Furniture aims to help consumers save money. The sales person we talked to was extremely helpful, clear, and low-pressure.
  • While they keep the showrooms clean and tidy it is in an old, windowless warehouse; I was fine but my partner found it cold.

I don’t think these are downsides. Low prices matter, non-value-added frills do not. That’s why I shop at Food Basics, not Metro. I was kind of weirded-out seeing their prices online before visiting the store — my anti-scam “too-good-to-be-true” alarm was ringing. But after going and seeing that they run the store on a relative shoestring, my mind was put at ease. They don’t hold faux “sales”, they don’t advertise much, the website looks like garbage (and I couldn’t find a lot of stuff from the store on there anyway), their delivery guys don’t wear little white booties (speaking of which, delivery is never free so you might want to borrow a truck), and they won’t extend you a line of credit to buy their wares.

Here’s the real (not insignificant) negative to shopping at Parks Furniture: to enjoy their most steeply discounted prices you need to have a membership or know somebody with a membership. It’s apparently a lax policy — we were told that a person with a membership could drop in separately, show their member card, and tell them to give us the member rate. I don’t know anybody with a membership. To get the membership for yourself, you need to spend $1500 at the member rate. (I originally said “$1500 at the non-member rate. These prices are still reasonable — but on $1500 the 20% difference between “member” and “non-member” prices is $300. That’s an amount I am loathe to waste.” But an astute reader has told me it’s $1500 at the member rate. As always, verify facts for yourself before acting!)

By the way, no, this isn’t a paid post. I’m writing for even more selfish reasons than usual: is there any Dear Reader out there with a membership who is willing to help me out? (I know it’s an extremely slim chance, but I might as well ask.) OK, enough about me. Let’s make the conclusion about you. If you’re living in the Greater Toronto Area, Upstate New York, or anywhere in between, and need to buy a large amount of furniture at once, visit your nearest Parks Furniture.

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8 Comments… Share your views

  1. Omg I’ve also turned into a furniture shopper with my spare time, though less so now that I’ve been here for 6+ months. This was so not me before, I swear. I’ve also bought picture frames, lamps, lots of light bulbs, power bars, decorative tables, etc. I am not a decorating person, I promise!!!

  2. After buying furniture based on price when I was younger, and then through the years having to replace it, we no longer buy furniture based on price. Nowadays I approach it form the perspective of ‘this is the last one of these I am going to buy’. It’s not necessarily true for sofa’s, but for stands, bedroom suites, tables, etc, absolutely – if it’s quality it should stand the test of decades and still look OK. Cheaper furniture will eventually look shabby and need to be thrown out and replaced.

  3. Occidental Charlie Hearse February 7, 2013 at 1:16 pm

    I’m eating my heart out! I need several pieces of new furniture, but I live in Muskoka, 3 hours from Hamilton, and I drive a small car. I really don’t want to shop at stores like Leon’s, Ikea or The Brick. Therefore, so far, I’ve just sat on my hands, and made do with what I’ve got.

    • That’s exactly what I’ve been doing living up near Peterborough: sitting on my hands. Heck, even in Toronto I was either stuck choosing between shady warranty-lacking goods from outlets and over-priced furniture from places like the Brick. I’m really excited to have found a place that offers decent value.

  4. Well I have to say thanks to Joe for the lovely blog. I currently work at Parks and have to say all your opionions are correct, we dont waste money on things that will only cause our pricing to go up. Members do get 10% above our cost pricing, which is untouchable in retail. We deliver to the GTA and are finding ourselves selling more outside Hamilton area due to our pricing.We have had people rent trailers and drive from ottawa to save 3000.00 on custom furniture.
    The one downside to our membership offer is we are seeing more and more people selling and offering use of their membership online for a fee. This will only cause our pricing to go up.Like in many areas everyone wants to cut corners which only inflates things for others.
    We have an IT person watching the internet daily for people wanting and offering our membership for a fee. This is against policy to use our membership for monetary gain.And this is how we found your blog.
    We have restricted members from sharing their membership once we know they are soliciting it. We have also refused a customer from proceeding with an invoice when we know they bought the use on the internet as the small profit does not outweigh principle for us. Strange i know.haha.We have an automated system that tracks how often a person shares his or her membership and when patterns arises we discuss with the member and make a decision whether we feel they are soliciting it. How can we prove it? it is amazing how patterns occur. We go through great lengths to protect our pricing but we know we cannot catch them all.
    It really is sad that no matter how honest one trys to do business in this economy ,that there are still those wanting to take advantage.
    I truly do not want to scold you for doing the same that so many others are trying to do online and getting use of membership for a fee because if you find someone they will charge you at least 50$ for their time we find.
    As for your blog on our store, I thank you, We run an honest business with no hidden agenda. The owner who took over in 2007 is an amazingly honest person with no retail background.Parks was his first. He wanted to nudge other stores to be more fair in their pricing.
    I am glad you enjoyed the store and do hope you shop here. I just hope you either buy your own membership or spend the required amount to get one free. With the savings a member gets, the minimal fee pays for itself over and over again and is good for life.
    Hats off to you for this positive review, As many know people usually only post when angry or having negative thoughts. People are quick to complain but hesitant to take the time to compliment.
    Welcome to Hamilton my friend, I hope you enjoy the city,Hamilton is happy to have you
    Sincerely
    Parks employee.

    • Thanks very much for coming by, Joey, and for the kind words.

      As you can see, I try to treat my Readers like friends so if one did offer me use of their membership I like to think I would qualify under “Friends and Family” :)

      But I totally understand your point about people actually BUYING the use of membership access, in that it would harm revenue and the company’s ability to offer low prices in the first place. I did see the Kijiji sales and RFD threads about people offering their memberships, presumably for a fee and I wouldn’t trust either venue like I would trust a loyal Reader.

      At the moment, we are still focusing on getting “moved in” and on my transition to work from parental leave. But I’m sure Parks will see me again when I’m ready to buy our living room furniture.

  5. . I must also say the little gem on the bed photo is so adorable.
    I do apologize if i came across heated, Not meant that way.It just gets me going sometimes because I do know our profit margin and do know how many take advantage and I do not want to see our store become elevated in pricing to make up for the loss in membership sales. Mind you it is a 1 time fee paid but the reasoning is that if a person has a membership somewhere,they will never shop anywhere else so we need not gauge our clients.
    On another note, Your blogs are fantastic, very enjoyable i must say.
    I do hope you find a “friend” to come down and sign off for you.I do hope you choose to shop in our relaxed environment.Above all I do hope you enjoy Hamilton.
    I assume since you came down on a weekend your lady friend received a free bunch of flowers? We give them out on weekends with no strings.Yes another way to say thanks and to break the mold of a usual retailer. If you did not get any i will beat the sales staff! :)
    I know the stress of moving,not to a new city mind you, so i can only imagine how much work it is. I will continue to enjoy your blogs and am very glad i was guided your way.
    Thanks again for your time and hope to see you soon.

    .

    • Aww thanks :) Cat is the perfect little lady. I know Parks doesn’t do much advertising but feel free to use that picture. I was blown away by the fact that the entire set (which was made with gorgeously crafted wood and granite table tops) would only cost a couple grand. Unbelievable; it was like furniture I’d expect in a palace.

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